Returns & Refund Policy

Your Satisfaction Matters

At Jaylorna we take pride in delivering high-quality Hawaiian products. Every item is carefully inspected and securely packed before shipping. If it’s not perfect, we’ll fix it with a simple, fair process. Questions? Email or use our Contact Us form.

Returns Policy

30-Day Return Window

• • You have 30 days from delivery (per tracking) to request a return.

Eligibility:

• • The producct must be unused, in original condition, with packaging intact.

• • Include your receipt or proof of purchase.

How to Return:

1. 1. Email with your order number and return reason.

1. 1. Wait for approval—we’ll send a prepaid shipping label and a return address based on your location.

1. 1. Securely pack the item and ship it using our label.

1. 1. We’ll email you once it’s received.
      Note: Unapproved returns won’t be accepted—always get confirmation first.

Damaged, Defective, or Wrong Items

• • Report: Notify us within 7 days of delivery with photos of the issue.

• • Process: We’ll provide a prepaid label (no cost to you). Using your own carrier? We can’t cover those fees.

• • Resolution: After inspection, we’ll confirm your refund or replacement.

Exchanges

• • We don’t do direct exchanges. Return your Hawaiian for a refund, then order a new at https://jaylorna.com/.

Your Legal Rights

• • This policy doesn’t override your consumer rights.

Refund Policy

Quick, No-Fee Refunds

• • Timeframe: Refunds process within 3 business days of receiving your return.

• • Method: Issued to your original payment method (e.g., Stripe, PayPal):
    
    • • We’ll email you to confirm refund details after receipt.
    • • Reply to finalize—no extra hassle.

• • Amount: Full refund for the item(s), including original shipping if you return everything. No fees apply.

• • Delays: Bank/processor times may add 5–10 days. No refund after 10 days? Contact [email protected].

Returns Addresses

Ship approved returns to:

• • U.S. Customers:
    206 W 3rd St, Bird City, KS 67731, United States
    Expect 3–7 days transit—use our prepaid label.

Thank you for trusting Jaylorna—we’re here to make your shopping experience amazing!