Returns & Refund Policy
Your Satisfaction Matters
At Jaylorna we take pride in delivering high-quality Clutch Bags and Makeup Bags. Every item is carefully inspected and securely packed before shipping. If it’s not perfect, we’ll fix it with a simple, fair process. Questions? Email or use our Contact Us form.
Returns Policy
30-Day Return Window
- You have 30 days from delivery (per tracking) to request a return.
Eligibility:
- The producct must be unused, in original condition, with packaging intact.
- Include your receipt or proof of purchase.
How to Return:
- Email with your order number and return reason.
- Wait for approval—we’ll send a prepaid shipping label and a return address based on your location.
U.S. Customers: 1023 Hung Vuong, Nhon Phu, Quy Nhon, Binh Dinh 55000, Vietnam. - Securely pack the item and ship it using our label.
- We’ll email you once it’s received.
Note: Unapproved returns won’t be accepted—always get confirmation first.
- Email with your order number and return reason.
Damaged, Defective, or Wrong Items
- Report: Notify us within 7 days of delivery with photos of the issue.
- Process: We’ll provide a prepaid label (no cost to you). Using your own carrier? We can’t cover those fees.
- Resolution: After inspection, we’ll confirm your refund or replacement.
Exchanges
- We don’t do direct exchanges. Return your orders for a refund, then order a new at https://jaylorna.com/.
Your Legal Rights
- This policy doesn’t override your consumer rights.
Refund Policy
Quick, No-Fee Refunds
- Timeframe: Refunds process within 3 business days of receiving your return.
- Method: Issued to your original payment method (e.g., Stripe, PayPal):
- We’ll email you to confirm refund details after receipt.
- Reply to finalize—no extra hassle.
- Method: Issued to your original payment method (e.g., Stripe, PayPal):
- Amount: Full refund for the item(s), including original shipping if you return everything. No fees apply.
- Delays: Bank/processor times may add 5–10 days. No refund after 10 days? Contact [email protected].
Thank you for trusting Jaylorna—we’re here to make your shopping experience amazing!
